1. How long will my order take?

Our standard turnaround time is 7 working days (including production and delivery). We also offer an express service – which is 3 working days. For express turnaround we charge a markup of 20% of your order total. If you need your items sooner, please contact us so we can check your quote and artwork details; additional charges may apply. Once your order has dispatched we’ll email you a dispatch notification.

2. Do you offer an artwork service?

If you need your artwork converting into a print ready format we can help with this. Just upload the files you have so we can check them over. Most of the time converting artwork formats is free of charge however if it’s a complex design, there is an artwork charge which is usually £14.95 per hour.

3. Do I receive a visual proof before my job goes to print?

Yes, once your order is confirmed we’ll email you a visual proof PDF for you to approve before we start production. This allows you to see exactly what you have ordered and check the artwork dimensions, colours, layout and text. We won’t go ahead with production until you have signed the proof off. We’ll also send you an email confirmation with the full order details.

4. How much do you charge for delivery?

Standard delivery (9am to 6pm on weekdays) are free to mainland UK address.

We can deliver on a Saturday and additional charges apply:
Saturday pre 10am @ £40.50 per box and Saturday pre noon @ £30.50 per box.

5. Can I collect my order from your London office?

Sorry, it’s not possible to collect your items from our London office as the production takes place at one of our specialist print houses outside London. We always deliver the printed or embroidered items to your door via courier companies on a next day delivery. We use DPD or APC couriers who deliver next day, we’ll send you a dispatch notification when your items have been sent so you can track your order.

6. What artwork formats do you accept?

Before we start printing or embroidery, we always need your artwork in a print ready format. Depending on which customisation method we use we need the artwork in one of the following formats:

Vector Format for screen printing, embroidery or transfer printing:

– Adobe Illustrator, EPS or PDF files

– All fonts and strokes should be created to outlines

High res PNG files for DTG printing:

– PNG files saved with a transparent background

– Must be saved to at least 150 dpi and at least 100% of intended print size

If you’re not sure or unable how to supply any of these artwork files, please just upload whatever you have and we can recommend any changes if necessary.

7. Do you have a minimum order?

We have no minimum order for DTG or Transfer Printing. We have a minimum order of 20 items for Screen Printing and 6 items for Embroidery due to the set up, screen or digitisation costs involved. If you are supplying your own garments, we have a minimum order of 10 items.

8. Can you print over seams or zips?

No, we’re not able to.

9. If screen printing, can I change the colour of the print on some t-shirts?

Yes, as long as the design remains the same we can change the print colour. There is an additional colour change fee of £15.00 + VAT.

10. Do you deliver outside of the UK?

Yes we can deliver to mainland Europe but delivery costs will be higher and turnaround times can be longer. Please contact us if you wish to get your items sent to an address outside of the UK and we can provide full details for the cost and delivery timescales.

Please don’t hesitate to get in touch with any other queries you may have…need express t-shirt printing? We can help!

email: sales@iconprinting.com
phone: 0207 183 8431